Everyone at BT Brokerage Services PTY LTD (or Consensus Group Australia) is committed to providing our clients with the highest standard of service available. If you’re dissatisfied with our service, we would like you hear from you.
Please contact our Internal Disputes Resolution Team via mail or email, email to;
If you have raised your concerns with our complaints team, and you are not satisfied with the outcome proposed or you believe that we have not resolved your complaint fairly, then click here for review options.
The Australian Financial Complaints Authority (AFCA) is a free, fair and independent dispute resolution scheme. We consider complaints about financial products and services. AFCA’s service is offered as an alternative to tribunals and courts to resolve complaints consumers and small businesses have with their financial firms.
BT Brokerage Services PTY LTD (T/A Consensus Group Australia) has been registered to provide Digital Currency Exchange service, pursuant to subsection 76E(2) of the Anti-Money Laundering and Counter-Terrorism Financing Amendment Act 2017 (AML/CTF Act Amendment Act 2017).
Consensus Group Australia is enrolled with AUSTRAC and is entered on the AUSTRAC Reporting entities roll.
ADCA is the industry body that represents Australian businesses and other organisations participating in the digital economy through blockchain technology. ADCA aims to encourage the responsible adoption of blockchain technology by industry and governments across Australia as a means to drive innovation in service delivery across all sectors of the economy.
Consensus Group Australia is an Industry Member of ADCA. Industry members are businesses that are directly implementing blockchain or distributed ledger technology within their business or are planning to do so. Collectively, ADCA members help advance the adoption of blockchain technology in Australia and work together to advocate for appropriate regulatory and policy settings.
This privacy notice was posted on 15 May 2018. It is effective upon acceptance for unaccustomed users, and from 1 June 2018 for all other users. See previous version of this privacy notice.
Protecting your privacy and the confidentiality of your personal information is important to us. Consensus Group Australia (henceforth, Consensus Group) is committed to protecting your privacy when you purchase our products and services or for any other types of dealings with us.
This privacy notice has enhanced data protection rights as required by the General Data Protection Regulation (GDPR) for all EU users and is effective from 25 May 2018. This notice explains our collection, use, disclosure, retention and protection of your personal information.
If Consensus Group Australia reasonably believes an eligible data breach (as defined under the Act) has occurred, we will:
- Take steps to contain the breach and prepare a notification statement
- Provide a copy of the notification statement to the External OAIC, (Privacy Commissioner) and
- Quickly notify individuals as soon as practicable by phone , and/or email, if the data breach poses a risk of harm.
Consensus Group is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The APPs regulate how personal information is handled by Consensus Group.
‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Identifiable means either through a name, identification number, location data and/or online identifier. We do not consider personal information to include information that has been anonymised or aggregated so that it can no longer be used to identify a specific natural personal, whether in combination with other information or otherwise.
This privacy notice applies to our Website, client application, service provision and data storage tools, where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.
If you do not provide us with the information we request, or we cannot collect the information from alternate sources, we may not be able to provide you with our services.
Consensus Group will review this policy regularly and may update it from time to time.
2. Why we collect personal information
Consensus Group collects personal information about our clients and potential clients:
- We collect, hold and use personal information about potential clients as necessary to answer their enquiries about our services;
- We collect, hold, use and disclose clients’ personal information so we can establish, manage and administer the products and services provided by us, and comply with legal and regulatory obligations;
- We are required by law to collect information to identify and verify our clients. Consensus Group may make enquiries as to your identity(ies) and other personal details as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML-CTF Act – Australia). Your personal information will be treated strictly in accordance with the APPs in the Privacy Act.
Consensus Group also collects personal information about job applicants, our staff, contractors, consultants and other business associates, so that we can manage our operations effectively.
NOTE: We do not capture any cookies or analytical data when accessing our company website that is identifiable to any natural person, for analytical or marketing purposes.
3. How we collect personal information
Information that you specifically give us:
Through face-to-face meetings or by interacting with us via telephone, Consensus Group Website contact page, emails (including encrypted email) or other methods such as WhatsApp (also encrypted), we will ask you to provide certain types of personal information if you wish to use a service or product, purchase or sell cryptocurrency to or from us. Some of this information will be required by law.
Information that we collect from others:
We also verify details made available to us from publicly available sources, such as the Australian Business Register and ASIC databases.
Further examples of where else we collect your personal information:
Information that we generate ourselves:
- When client onboarding has been arranged through a contracted third party. Example: Escrow and Custodial Services; Referral Partners and/or banking institutions;
- Buying or selling information you provide during a transaction;
- Financial information, such as bank account information in connection with your transaction;
- Taxation Ids, Registered company references, available public information;
- Publicly available social media websites;
- Dispute resolution, or when you otherwise communicate to us regarding our services;
- Additional information we are required by National Law and new European GDPR requirements;
- If you provide us information on another person, you will need to have obtained consent to do so.
Consensus Group maintains records of all transactions and activities on accounts you have with Consensus Group, including details of emails, Trade Confirmations, Device Activation Confirmations, Client Order forms, Audit Authorisation and Firmware Update documents. During your relationship with Consensus Group, we will also gather information about products and services provided to you.
4. How we use personal information
Consensus Group Australia may use your personal information for the following purposes:
- to provide and improve the service or product you wish to use with your explicit written permission;
- to answer your enquiry about our services;
- to resolve a dispute with your account
- to customise and promote Consensus Group programs, products or services which may be of interest to you;
- to provide technical support to you;
- to detect, prevent, mitigate and investigate potential criminal activities
- to manage our employment or business relationship with you;
- if otherwise permitted or required by law;
- or with your consent. You also have the right to withdraw your consent at any time
5. When we disclose personal information
Consensus Group may disclose your personal information to third parties for Example, Escrow/Custodial Services, Liquidity Providers, Banking Institutions or contracted partners, for the following purposes:
- to verify your identity, as required before you can purchase or sell cryptocurrency;
- to a liquidity provider/s to provide the service or product you wish to use with your explicit written permission;
- if required by law (for example, we must disclose suspicious financial transaction to AUSTRAC, our regulatory body);
- if otherwise permitted or required by law; or
- with your consent. You also have the right to withdraw your consent at any time.
These third parties may be in Australia or overseas. Some of our liquidity and escrow service providers are located overseas, including in the USA, Singapore, Switzerland, France, United Kingdom, and Lichtenstein. When we send your personal information to overseas recipients, we make sure appropriate data handling and security arrangements are in place.
Under no circumstances will Consensus Group sell or receive payment for licensing or disclosing your personal information.
6. Protection of your personal information
We take steps to store your information securely. We will retain your information for as long as necessary to provide the services to you as requested or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our policies.
Consensus Group has implemented appropriate physical, electronic and managerial security procedures to protect personal information from loss, misuse, alteration or destruction.
- We utilise firewalls;
- Physical paperwork is stored in a secure vault;
- Digital correspondence is conducted via secure, encrypted email across each sector of the supply chain;
- We take several steps to protect personal information from misuse, loss, unauthorised access, modification or improper disclosure. These include instructing our staff and authorised contractors who handle personal information to respect the confidentiality of client information and the privacy of individuals.
Consensus Group regularly reviews security, storage and encryption technologies and will strive to protect information as securely as possible.
To the extent allowed under the AML-CTF Act, when we do not need your personal information any more, we will delete, destroy or de-identify it. At Consensus Group your private information remains private; it is not sold or outsourced to any third party.
Under GDPR, with effect from 25th of May 2018, Individuals have specific Privacy rights. These are, Access, Rectification, Erasure, Restriction for Processing, Data Portability, Object to processing and review of automated decision making.
7. Accessing and correcting personal information
If your personal data is processed, you are a ‘data subject’ within the meaning of GDPR and you have the right to request access to the personal information Consensus Group holds about you. This could be to ascertain the purpose of your data being processed, type of data being processed, who the data is being disclosed to, how long the data will be stored and method of storage etc.
You also have the right to request the correction of the personal information we hold about you. Consensus Group will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date.
To seek access to, or correction of, your personal information please contact Consensus Group Australia as follows:
By email: email@example.com
PO Box 455 Neutral Bay NSW 2089
We will process your request usually within 14 days. If your request is complex, more time may be needed in which case we will advise you of the extra time required.
8. Erasure of your personal information
You may request that we erase/delete your data without undue delay and we are obliged to erase this data without delay when the following applies:
- The Personal Information data is no longer needed for the purposes for which it was collected or otherwise processed;
- You withdraw your consent in processing your information;
- Your personal data concerning you has been processed unlawfully;
- The erasure of the personal data is required to comply with a legal obligation under the EU laws or the law of the member states to which we are subject.
9. Restriction for processing
You have the right to object to the processing of your information. Should this occur, we may not be able to provide the services and client support as originally requested and as originally consented by you. An Example of this, could be when your data is incorrect and in need of rectification.
10. Data portability
You have the right to receive the personal data concerning you that has been provided to us in a structured, commonly used and machine-readable format. You also have the right to transmit this data to a different data controller without delay from us. Your right to data portability does not apply to the processing of personal data that is required for us to exercise an official duty entrusted to us.
11. Object to processing and review of automated decision making
You have the right to not be subject to a decision that is based solely on automated processing, including ‘profiling’ that produces legal effect on you or, is similarly, significantly affects you.
This does not apply if the decision is:
- Authorised under legal provision of the EU member states to which the data controller is subject, and these legal provisions contain adequate measures for safeguarding your rights;
- Made with your explicit consent.
12. Making a privacy complaint
If you have a complaint about the way we handle your personal information, you may contact our Privacy Officer (Data Controller) as follows:
By email: firstname.lastname@example.org
By mail: Consensus Group Australia, Attention: The Privacy Officer (Data Controller), PO Box 455 Neutral Bay, NSW 2089.
If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling them on 1300 363 992, making a complaint online at www.oaic.gov.au, or writing to them at OAIC, GPO Box 5218, Sydney NSW 2001.
You may also have the right to lodge a complaint with a supervisory authority in your member state of your place of residence or the place of any alleged breach if you believe the processing of the personal data concerning you, breaches the GDPR.
The supervisory body to which the complaint was submitted will notify you of the status and outcomes of the complaint including the option of a judicial remedy under Art.78 GDPR.